Delays

Battery Delays - (Updated 20/05/22)

Unfortunately there was an issue with our previous manufacturer. 

A number of our customers in recently received batteries with the incorrect specs; resulting in the jacket not working correctly. 

We apologise for this inconvenience, this was an unintentional mistake and we understand how frustrating this must be for you.

Our team is working with a new manufacturer, we expect all replacement batteries to be delivered by 24/6/22.

Portable batteries/chargers have strict safety precautions when it comes to shipping, this is why we expect delays up to late June.

Also, unfortunately the shipping method we use for the portable batteries doesn't include a tracking number, this is why there isn't one available.

Our team is still struggling with staffing issues due to Covid-19 and we apologise for all delayed communications.

Please contact us if you have any issues with your order, we will do our best to assist you. 

Thank you for your patience and understanding, we appreciate all our customers!

- AussieWonder Team